Shipping Policy

At Innovation Thru Energy Co., Ltd, we are committed to ensuring that your order is processed and shipped efficiently. Below, you’ll find detailed information about our shipping policy to help you understand how we handle your orders.

Order Processing Time

Orders are processed Monday through Friday, excluding public holidays in Japan. Orders placed on weekends or during holidays will be processed the following business day. Once your order has been processed, you will receive a confirmation email with your tracking information (if applicable).

Shipping Destinations
We currently ship to the following locations:
– Domestic: Japan
– International: We are not doing worldwide shipping for now.

Shipping Methods & Delivery Time

We offer various shipping methods to meet your needs. Delivery times depend on the shipping method selected and the destination:

– Domestic (Japan): Delivery times for domestic orders typically range from 2 to 5 business days.

Please note that these are estimated times and may be subject to delays due to circumstances beyond our control (e.g., weather conditions, or logistical issues).

Shipping Rates

Shipping costs are calculated at checkout based on the weight, size of your order, and the destination address. 

Order Tracking

Once your order has shipped, you will receive an email with a tracking number to track your shipment. Please note that tracking information may take up to 24 hours to update in the carrier’s system.

Packaging

We take great care in packaging our products to ensure they arrive in perfect condition. Orders are packed securely to avoid damage during transit.

Shipping Address

Please ensure that your shipping address is correct at the time of purchase. Innovation Thru Energy Co., Ltd. is not responsible for delays or non-delivery due to incorrect or incomplete address information.

Lost or Damaged Items

In the unlikely event that your order is lost or damaged in transit, please contact us immediately at info@ithrue.com or call us at +81-3-6206-3101. We will work with the shipping carrier to resolve the issue and ensure that you receive your order or a replacement.

Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights regarding your personal information, please contact us:

– Email: info@ithrue.com
– Phone: +81-3-6206-3101
– Address: Head Office: Shin-Marunouchi Building 10F, 1-5-1 Marunouchi, Tokyo 100-6510, Japan

Thank you for choosing Innovation Thru Energy Co., Ltd. We appreciate your business and look forward to serving you.