プライバシーポリシー
Who We Are
This website IceBattery.jp, is operated by Innovation Thru Energy Co., Ltd. an organization focused on Delivering Fast, Secure, and Innovative Cold Chain Logistics Solutions. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our website and services. You can contact us at info@ithrue.com for any privacy-related questions or concerns.
1. What Personal Data We Collect and Why We Collect It
We collect and process several types of personal data based on your interactions with our website. This may include:
– Personal Information: Name, email address, and other contact details, for purposes such as account registration, customer support, and order processing.
– Transaction Data: Purchase history and payment information, to fulfill orders and process transactions.
– Technical Data: Information from cookies and other technologies, including IP address, browser type, and site activity, for site functionality and analytics purposes.
We collect and retain personal data based on legitimate interest, contractual necessity, and, in some cases, your explicit consent. We ensure all data processing aligns with relevant legal requirements.
Personal Data Sources
We gather personal data directly through user interactions on the website, such as through contact forms, comments, and purchases, as well as through technical processes like cookies, embedded content, and analytics tools.
Comments
When visitors leave comments on the site, we collect data displayed in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.
Media
If you upload media to the site, be mindful that images with embedded location data (EXIF GPS) may be publicly accessible. We recommend removing location data from images before uploading.
Contact Forms
If you submit information through a contact form, we will retain this data for up to “six months”, for customer service and support purposes only. We do not use this information for marketing purposes unless you have opted in separately.
Cookies
We use cookies and similar technologies to enhance your experience on our website. These tools help us remember your preferences and understand how you navigate through our site.
Analytics
We use Google Analytics to collect anonymous usage data to improve website performance and understand visitor behavior.
2. How We Use Your Information
The personal and non-personal information we collect is used for several purposes, including:
– Processing Orders: To process and fulfill your orders, including shipping, billing, and customer service.
– Improving Our Services: To understand how our website is used and to improve its functionality and user experience.
– Marketing and Communication: To send you promotional emails, newsletters, or other communications related to our products, services, or offers (you can opt-out of these at any time).
– Customer Support: To respond to inquiries, resolve issues, or assist you with any questions regarding our products or services.
3. Who We Share Your Data With
We share data with third-party providers essential for the functionality of the website, including:
– Service Providers: We may share your information with trusted partners who assist with services such as order processing, payment processing, shipping, or email communications. These third parties are obligated to maintain the confidentiality of your information and use it solely for the purposes of providing these services.
– Legal Requirements: We may disclose your personal information when required by law or in response to legal processes, such as a subpoena or court order.
4. How Long We Retain Your Data
We retain personal data as follows:
– Contact Form Entries: Retained for six months for customer service purposes.
– Analytics Data: Retained for one year for tracking and performance analysis.
– Transaction Data: Retained for ten years]as required for record-keeping and tax compliance.
5. How We Protect Your Data
We take the security of your personal information seriously and employ industry-standard security measures to protect it. This includes encryption technologies, secure servers, and other safeguards to prevent unauthorized access or disclosure of your data.
However, please note that while we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we will do our best to protect your information.
You have the right to access, modify, or delete your personal data, as well as to object to certain types of processing. To exercise your rights, please contact us at info@ithrue.com or call us at +81-3-6206-3101.
6. Data Breach Procedures
In the event of a data breach, we will promptly notify affected users and relevant authorities as required by law. We have implemented an internal reporting system and designated personnel for breach management.
7. Third-Party Data
Our website may contain links to third-party websites or services. Please be aware that this Privacy Policy does not apply to those external sites, and we are not responsible for the content or privacy practices of third-party websites. We encourage you to review the privacy policies of any external websites you visit.
8. International Transfers
If you are accessing our website from outside Japan, please be aware that your personal data may be transferred to and processed in Japan. By using our services, you consent to the transfer of your information to Japan, which may have data protection laws different from those in your country.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.
10. Industry Regulatory Disclosure Requirements
As a member of the cold chain industry, we comply with all applicable data privacy and protection regulations.
11. Contact Us
本個人情報保護方針についてご質問やご不明な点がある場合、または個人情報に関する権利の行使を希望される場合は、当社までご連絡ください：
– 電子メール info@ithrue.com
– 電話 +81-3-6206-3101
- 住所 本社: Shin-Marunouchi Building 10F, 1-5-1 Marunouchi, Tokyo 100-6510, Japan
Thank you for trusting Innovation Thru Energy Co., Ltd with your personal information. We are committed to ensuring your privacy and protecting your data.
This Privacy Policy is effective as of 11-November-2024